Terms and Conditions of Use

You must carefully verify your concert selection and date BEFORE PURCHASING. TICKETS CANNOT BE REFUNDED, EXCHANGED OR CANCELLED after you have made your purchase. Information on programming, dates, schedules and distribution are subject to change without notice.


You must fill out all fields in the purchase form. Online purchases can only be made with a credit card. Clearly write your name as it appears on your credit card. If you purchase tickets through the box office, we only accept Visa or MasterCard. Your card must be valid. The name you provide must be written as it appears on your card.


Only the prices indicated on the form are available when using this purchase method.


You must be sure to retrieve your tickets using the method determined by the system when making your purchase.


All purchases are subject to approval by the Orchestre Métropolitain and financial institutions that issue accepted credit cards.


The prices on the online purchase form correspond to the prices in effect.


The Orchestre Métropolitain will not be held liable in case it is impossible to complete a purchase or transaction due to a failure or error in the computer system, internet network or another resale network or ticket seller.


Information security and confidentiality

Purchases completed on the Orchestre Métropolitain website are secure. Your personal and credit card information are encrypted. As a result, it is impossible for a third party to intercept, alter or decipher your information. The Orchestre Métropolitain complies with SSL transmission standards, which means that your transaction will always be sent securely.