Privacy Policy

In light of the development of new technological and communication tools, we consider that it is of the utmost importance to take every possible and reasonable measure to ensure privacy protection. Thus, we engage to respect the confidentiality of personal information that we may collect.

Personal information

The Company only collects personal information from a user of the online services of the website ORCHESTREMETROPOLITAIN.COM, on a voluntary basis. Personal information may include: your name, date of birth, mail address, phone number, e-mail, sms, credit card number, etc. Such information which identifies you personally is collected only when voluntarily submitted by a user in one of our online information registration forms or within e-mail correspondence.


Information collected

Our web servers collect monitoring and general information from your visit on our website. We collect such statistics data to determine anonymous patterns of browsing, the number of daily visitors to our website, the daily requests for a particular file, the types of browsers used by users, the users’ domain names and countries of origin. This data helps us to personalize our website to better meet your online needs.


User’s responsibilities

If you associate your name with your access code, people to whom you have revealed your name will identify you and your activities on our website. The Company is not responsible for any loss or damage sustained by user, resulting from disclosure, intentional or not, of its access code or for personal information revealed by the user.

You are not authorized to add other users on your account.

You cannot use the communication tools provided by the Company to transmit spam or any other content that violates the User Agreement of the website ORCHESTREMETROPOLITAIN.COM.

You are not authorized to disclose your password to anyone which must remain confidential. If you decide to share it with others, you will be responsible for any action taken under your account.

If you believe that your password has been compromised in any manner whatsoever, you must notify the Company immediately and change your password.

You agree to keep updated your personal information if it changes or is no longer relevant.

At all times, user remains fully responsible for any loss or damages caused to the company or a third party resulting from any activity generated under its access code or its user’s account even in case of loss of confidentiality or illegal use.


References by hyperlinks

The navigation on the website ORCHESTREMETROPOLITAIN.COM offers links to other websites. However, we are not responsible for the content or practices employed by the organizations sponsoring these other websites. The company is not responsible for the practices, acts or policies of such third parties with respect to the protection of your personal information.We recommend that you carefully read the statement on the protection of personal information found on these websites in order to determine in an informed manner to what extent you want or not to use these websites regarding their privacy practice.

Disclosure to third parties

It is the Company’s policy not to disclose any personal information about users of the website ORCHESTREMETROPOLITAIN.COM to third parties, the information transmitted being only available to the Company or its affiliates companies, as the case may be.

Also the Company will not disclose, sell or rent to any third party or organization, for marketing purposes, any personal information you provide on this website without your prior permission.

However, the Company reserves its right to disclose personal information about you if required by law or if court orders are issued, including receipt of a subpoena or a search warrant. The Company reserves its right to disclose any information it deems necessary in good faith i) to comply with any requirement of law or legal process, ii) enforce ORCHESTREMETROPOLITAIN.COM User Agreement, or iii) to protect the rights of its other Members.

The Company also limits the access to your personal information only to employees of certain departments (ex. delivery, finance) who need to know to facilitate your transactions or respond to the correspondence you may send us in the course of your usage of the website ORCHESTREMETROPOLITAIN.COM.


Storage & security

All personal information you provide to the Company are stored on our secure servers with restricted access. In deciding to voluntarily provide us your personal information, you agree to the transfer and storage of your personal data on our servers located in Montreal, Province of Quebec, Canada.

The Company takes reasonable technical means to ensure a safe environment and protect user data.

However, given the public nature of the internet network, user acknowledges and agrees that the security of communications through the internet cannot be guaranteed. Therefore, the company cannot guarantee nor shall bear any liability for any breach of confidentiality, hacking, viruses, loss or alteration of information transmitted or hosted on the company’s systems.



At your request or upon termination of your subscription, we will close your account and delete your personal information.

Despite the closure of your account, we reserve the right to keep, for an indefinite period of time within the time limits specified in the applicable Quebec laws, some personal information to be in compliance with the law, prevent fraud, collect fees owed, resolve a claim or some other related problems, cooperate in an investigation, enforce the User Agreement and any other act permitted by law.

At the end of this period, the data files will be destroyed or deleted from the Company’s system, with the exception of anonymous statistical data that the Company may retain, at its discretion, as long as sought.

Particularly, the Company will retain for a period of six (6) months from the date of receipt of a notice of claimed infringement sent by the holder of copyright, a record allowing the identity of the person to whom the electronic location belongs to be determined and if the claimant commences proceedings relating to the claimed infringement and so notifies the Company before the end of those six months, for one (1) year from the date of receipt of a notice of the claimed infringement.

Additional information

For any questions, comments or complaints regarding this Privacy Policy, you may do so by contacting us by email or mail to:

General Email:

Mailing Address:

Orchestre Métropolitain

486 Sainte-Catherine Street West, Suite 401

Montréal, QC H3B 1A6

Phone Number: 514 598-0870