The health of the public attending our concerts, as well as that of our musicians and employees, is our utmost priority. The Orchestre Métropolitain has therefore put measures in place in order to continue to serve you from afar.
Due to this unprecedented situation and the most recent directives give by the governmental authorities, the Orchestre Métropolitain announces the untimely end of its current season, for all events scheduled for the Maison symphonique de Montréal as well as throughout the Montreal boroughs under the CAM Touring Program.
The OM season subscribers who had purchased tickets for the recently cancelled concerts have been contacted by our Customer Service Department, which is working remotely.
Option 1: Turn the remainder of your subscription into a donation to the OM
In order to support the OM’s mission and to alleviate the negative consequences of the series of cancellations, we kindly suggest you consider making a donation instead of requesting a reimbursement for the ticket(s) to your remaining concert(s).
Option 2: Obtain a credit toward the purchase of your 2020/21 subscription
Take the balance of your 2019/20 subscription and turn it into a credit toward your subscription to the 2020/21 season.
Option 3: Reimbursement in full
Receive a full reimbursement via your original point and method of purchase.
The Place des Arts has communicated with any individual having purchased single tickets for one or more concerts.
Option 1: Turn your purchase into a donation to the OM
In order to support the OM’s mission and to alleviate the negative consequences of the series of cancellations, we kindly suggest you consider making a donation instead of requesting a reimbursement for your ticket(s) by mentioning it to the Place des Arts box office agent.
Option 2: Reimbursement in full
Receive a full reimbursement via your original point and method of purchase.
If you haven’t yet been contacted by the Place des Arts, please contact their box office, by phone only, at 514-842-2112 (toll-free number: 1-866-842-2112).
Any ticket holder for concerts in the Montreal boroughs must communicate directly with the box offices of the associated borough to obtain a reimbursement.
Find the contact details here.
For more information concerning the cancellation of the Mozart, Schubert, Brahms concert presented at the Bourgie Hall and the refund procedure, click here.
Q. Why should I make a donation to the Orchestre Métropolitain instead of asking for a reimbursement?
A. Your donations allow the OM, a charitable organisation, to continue to accomplish it’s mission: democratizing symphonic music and making it accessible to all by bringing it to audiences throughout Montreal’s numerous boroughs and schools, and especially during these trying times, directly to you at home through our series of free online concerts. Making a donation to the OM also encourages our own home-grown talent, the music and musicians of Canada.
Q. Is my donation eligible for a tax receipt?
A. Yes. A tax receipt will be sent by post or by email for any donation of $20 or more.
Q. What is happening with the subscription period for the 2020-2021 season?
A. The details of next season’s programming were unveiled last Thursday, March 12, at the same time that governmental authorities announced measures to control the pandemic. The brochure was sent to our subscribers and clientele. Our employees are working hard from home to help you with your subscription. As such, it is still possible to subscribe via our website, or telephone at 514-598-0870, extension 34. In light of the current situation, response times may be longer than usual. The deadline for current season subscribers to retain their seat has been extended to May 15.
Q. How long will it take to process my request?
A. Please note that response times may be longer than usual. We kindly ask that you refrain from calling to ask when you will receive a response. Our team is hard at work, but from home. This is an unprecedented situation and as such, we greatly appreciate your patience and understanding.
Q. Will the cancelled concerts be rescheduled for a later date?
A. The cancelled concerts will not be rescheduled.
Q. Are the OM administrative offices or the customer service desks of the Place des Arts still open?
A. No. All employees of the OM and Place des Arts are currently working from home until further notice. All clients are therefore invited to communicate with us by phone (see contact information above).
For any other questions or requests, please contact the Box Office and Subscriber Service team by email at billetterie@orchestremetropolitain.com or by phone at 514-598-0870, ext. 33.